What customers say...

"I had a situation with an igus® chain system generated by an American supplier who had fitted the wrong component in the chain :- I am writing to express my satisfaction of the way the UK sales/support staff handled the situation. Your staff could not have been more helpful and your engineer in Scotland went out of his way to support me and identified the reason for the problem." Mr Andrew Cochrane Tannlin Limited

"It is refreshing to find a company that deals in a way which promotes trust between parties. To my mind, one of the most important parts of a business (and one of the most satisfying) is the relationship between people, nice to get back to a little more human contact.  By the way, the speed of service and technical support provided by igus UK is superb." Ian Bamford Tuskguard Ltd.

"Even as a very small customer/inventor I have always admired your products and enterprise. Was it in 1992 we first became acquainted? However, you have become gigantic in the meantime but still keep in touch with "minnows" like myself. Congratulations! and keep up the good work!"
Sandy Simpson Definitive Projects Limited

"Why do I buy from igus®? Apart from their knowledgeable sales engineers, fast delivery and can-do attitude? Here's a comment from one of my customers during a sales negotiation for more new machines: 'You're not giving much away with an extended warranty as your equipment never goes wrong'. I buy igus® bearings, because - when I fit them into my designs - they don't go wrong."
Jim Mason, Director Codeology Ltd

"Since my dealings with igus®, I can honestly say there is nothing that I don’t like - you’ll be pleased to hear. Since my recent purchase the delivery was swift, customer service great and after sales support just as good. Only yesterday did I receive a call asking was I happy with everything, yes and no was the answer but more my fault than igus’s, so straight away your caller put me directly in touch with my regional sales engineer and am due a visit today to resolve my issue. Great!" John Darling, Company Engineer Retainagroup Limited

"I can honestly inform you that whenever I contact igus® UK through phone, e-mail or fax, my enquiries are always answered quickly and efficiently, helpfully and politely. I have no problems with igus® UK and I hope to be sending more enquiries and orders in the future. Many thanks once again." Paulette WorthyBF Component Solutions Limited

"igus® UK has the right product, at the right price with the right availability."
Neil Darracott, Director Xolve Ltd

"I buy from igus® UK, because they are a very friendly company to deal with. They always seem to have the stock that I need and the prices are fine. Keep up the good work!" Rita Wilks Buckinghamshire Fasteners

"The plastic bearings from igus® UK are ideal in my food plant designs due to their clean lines and non corrosive properties. " Matthew Cottam, Engineering Manager Coates Engineering Limited

"I always use Energy Chains from igus® UK as I have used them before and been more than happy with the trouble-free results. igus® provides excellent service and technical advice via the local engineer. They also have a good range of suitable cables." Mick Whitehead Patriot Mechanical Handling Limited

"The products, service and technical back-up at igus® UK is cheerfully given; I assume igus personnel all enjoy their work and that is reflected, intrinsically, in the brand and its offerings." Mike Gibbs Vega Resources Limited

How can we improve things for you? Help us to enhance your satisfaction by answering a few questions.